Scope of Work

Business-In-A-Box

Business-In-A-Box is an execution-only service designed to support implementation across creative, technical, and operational needs.

All work is completed based on client-provided direction, requirements, and approvals, and is deducted from purchased Business-In-A-Box hours.

This page outlines what is covered and not covered within Business-In-A-Box.

Services
1. Creative & Design
2. Video Production
3. Copywriting
4. Website & Funnels
5. CRM & Automation
6. Admin Support
7. Documentation
8. Technical & Research

Platforms & Tools We Support

Biz Box primarily operates within the following tools:

Core Platforms

  • CRM Done Better (powered by HighLevel)

  • Google Workspace (Docs, Sheets, Drive)

  • Zoom

Automation & Integrations

  • Zapier

  • Make (Integromat)

  • N8N

  • Webhooks and APIs (non-custom-code)

External tools not listed may require research time, which will be communicated in advance.

Account Manager Scope

Biz Box primarily operates within the following tools:

The Account Manager IS Responsible For:

  • Receiving client requests via Slack

  • Translating client input into actionable tasks for the execution team

  • Coordinating timelines, priorities, and execution progress

  • Relaying questions and updates between the client and execution team

  • Leading admin or check-in calls based on a client-provided agenda

  • Performing light administrative execution when needed

The Account Manager is NOT Responsible For:

  • Creating a strategy or defining project direction

  • Deciding what should be built without sufficient client input

  • Acting as a consultant, strategist, or business decision-maker

All time of Team Done Better, including communication, coordination, reviews, and calls, is deducted from available Business-In-A-Box hours.

Additional Fees & Out-of-Scope Technical Work

Some requests may fall outside standard Business-In-A-Box execution and require a separate fee, including:

Complex custom code

Highly advanced API implementations

Non-standard or enterprise-level integrations

Strategy for Business, Offer Structure, Operations, Back-End Strategy

These situations are evaluated on a case-by-case basis and discussed before work begins.

What Is Not Included in Business-In-A-Box

Business-In-A-Box does NOT include:

SEO

Digital

Advertising

Lead

Generation

Customer

Service

Business, Marketing, or Growth Strategy

Conversion Optimization or Performance KPIs

"As we often say: Business-In-A-Box builds you a beautiful house, we don’t promise how many people will walk through the door."

EA Done Better

Professional Executive Assistant services powered by your BizBox hours.

EA Done Better provides fully sourced, trained, and supported Executive Assistants who handle your day-to-day operations while coordinating specialized BizBox deliverables through your Account Manager.

Comprehensive Support

What's Included

Comprehensive EA services designed to support your executive operations:

  • Complete EA sourcing, vetting, and placement (Culture Index® profiling, recorded interviews, finalist scorecards)

  • Ongoing professional training and leadership development

  • Admin support, CEO coordination, process documentation, and communication management

  • Seamless integration with BizBox technical services

Simple Process

How It Works

All EA work runs through your BizBox hours package (minimum 20 hours/month recommended for effective EA support).

  • EA handles executive-level tasks

  • Coordinates specialized work through your Account Manager

  • Design, CRM, video, and more - all coordinated

  • No separate timesheets, payroll, or HR required

Clarity & Focus

Important to Know

EA Done Better provides support and execution assistance - not strategic consulting, creative services, or specialized technical work.

Important Notice

What EA Done Better Is NOT:

A replacement for specialized BizBox services like marketing strategy, graphic design, web development, bookkeeping, or social media management. EAs provide support and execution assistance, not strategic consulting or specialized technical work.

Exclusive to Ops Done Better Program:

Operational Strategy & Standardization (SOP system/database creation, full business workflow optimization, naming structure standardization)

  • Advanced Automation & Integration (multi-platform integrations, customized workflow automation)

  • Company-Wide Systems Implementation (full operating system development, optimized tech-stack, structured communication)

  • Full-Service Digital File & Data Structuring (strategy-driven organization, version control, company-wide document management)

  • Hiring & Team Management Support (role definition, onboarding processes, performance tracking, hiring strategy, vetting and interviewing new hires)

  • Leadership & Executive Support (C-suite operational strategy, leadership development, high-level project oversight)

  • Scalability & Business Growth Planning (business structure strategy, long-term growth planning, process optimization)

  • Higher-Level Reporting & Analytics (custom KPI tracking, advanced data insights, real-time dashboards)

Final Note

Examples listed on this page are representative, not exhaustive. If a request aligns with execution within the categories above, it is typically covered under Business-In-A-Box and deducted from available hours.